At Maisie Trek, we are committed to delivering your adventure-ready gear quickly and reliably. Please review our shipping policy to understand how and when you will receive your order.
1. Payment Method
We currently offer Cash on Delivery (COD) as our exclusive payment option. Please ensure that someone is available at the provided shipping address to receive the package and complete the payment upon delivery.
2. Order Processing
Orders are typically processed within 1–2 business days after confirmation. Once your order has been processed, you will receive a notification with estimated delivery details.
3. Shipping Time
Shipping times vary depending on your location. Most orders are delivered within 3–7 business days from the date of dispatch. Remote or rural areas may experience longer delivery times.
4. Delivery Areas
We currently deliver to a wide range of locations. If your area is not serviceable, our team will contact you promptly to discuss possible alternatives.
5. Delivery Attempts
Our delivery partners will attempt to deliver your package to the address provided. If no one is available to receive the package during the delivery attempt, you may be contacted to reschedule delivery.
6. Shipping Charges
Shipping charges, if applicable, will be clearly stated at checkout before you confirm your order.
7. Order Tracking
While we strive to offer order tracking, availability may vary based on your location and courier services. For updates on your delivery status, feel free to contact our customer support team.
8. Address Accuracy
Please ensure that your shipping details are complete and accurate. Maisie Trek is not responsible for delays or missed deliveries due to incorrect or incomplete addresses.
9. Contact Us
If you have any questions about your order or delivery, our customer service team at [email protected].