At Maisie Trek, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Please review our return and refund policy below.

1. Eligibility for Returns

We accept returns on items that meet the following conditions:

  • The item is unused, unworn, and in its original condition.

  • All original tags, packaging, and accessories are intact.

  • The return request is made within 7 days of delivery.

Items that do not meet these conditions may not be eligible for return.

2. How to Initiate a Return

To initiate a return, please contact our customer service team with your order details and reason for return. We will provide instructions on how to return your item safely.

Returns must be sent to the address provided by our team. Please do not return items without prior communication.

3. Return Shipping

Customers are responsible for the return shipping costs unless the item received is damaged or incorrect. We recommend using a trackable shipping method for your protection.

4. Refund Process

Since we offer Cash on Delivery as the sole payment method, refunds are issued in the following ways:

  • You may receive a replacement item or

  • You may opt for a refund via your preferred method, coordinated with our support team.

Refunds are processed within 5–7 business days after the returned item is received and inspected. You will be notified once your return has been approved and your refund initiated.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos and a description of the issue. We will arrange for a prompt replacement or resolution.

6. Non-Returnable Items

Certain items may be marked as final sale and are not eligible for return. These will be clearly noted on the product page.

7. Contact Us

For any questions or assistance with your return, please reach out to our customer service team at [email protected].